Virtual Process Assessor

A Process Maturity Assessment evaluates the attributes of a company’s processes to determine the process’ ability to consistently and continuously contribute to achieving organizational objectives. Processes with a high ability to contribute to these objectives, are considered mature.


Process Maturity in an organization means, all the processes or whatever the organization does as business, is done in a documented way and everyone knows what is expected of them and performs accordingly. In such organizations, performance is not dependent on individuals or just by things falling in place without intension, but due to proper process flow. All decisions are made on proper situation analysis and documented decision logic.


Our team has developed a Process Maturity Assessment Tool, which is a self-assessment tool to analyse the effectiveness and efficiency of the processes that are presently in use in an organization.

The tool contains a set of questions, related to various functional processes or systems followed by an organization, the results of which are displayed in a Maturity Score Card.

How does this tool add value to my business?

  1. Our Team reviews the inputs provided by the organization
  2. The team will issue a report containing observations and recommendations along with the process maturity score card.
  3. Two types of assessments reports are issued to the users: Test Assessment – Maturity score card is generated after the self-evaluation of the business processes. It helps the users understand and assess their strengths. Recommendation Assessment – Maturity score card is generated along with the observations and recommendations from our experts. This helps in improving the overall business process maturity.
  4. The businesses can create work flows, map the processes, develop various systems, work on process, quality metrics etc based on the   self-assessments undertaken on regular basis.

An insight of different maturity levels

There are five process maturity levels:

Level 1: Initial level – Ad hoc and chaotic processes.

  • Products and services of such an organization are always beyond the stipulated budget and schedule.
  • Success of such an organization solely depends on the competence and capabilities of its employees.
  • Adaptability to changing situations is very low.

Level 2: Managed level – Characterized for projects and often reactive

  • Such an organization meets the generic and specific goals of the process.
  • Quality aspects are not one of the primary management concerns.
  • The status of the work products and the delivery of services are visible to management at defined points.

Level 3: Standardized level – Characterized for the organization

  • Setting up of policies for proactive management.
  • SOPs of the organization are applied to the processes by altering them a little to meet the particular requirements

Level 4: Quantitatively managed/Predictable level – Measured and controlled

  • Processes meet the goals of the organization
  • Performance analysis of each process and sub-process is done and quality improvement measures are considered for better decision-making.
  • The aim of such organization is to produce desired results by means of stable performance.

Level 5: Optimizing/ Innovating level – Focus on continuous process improvement

  • Inconsistencies in the processes are identified and rectified.
  • Continuous and innovative improvement is the main aim of such organizations.

The observations from the maturity score card can be interpreted along the lines of the above maturity levels to assess the performance of the processes in the organization and recommend measures for process improvements.

More about Process Maturity

Process Maturity is an indication of how close a developing process is to being complete and capable of continual improvement through qualitative measures and feedback. Thus, for a process to be mature, it has to be complete in its usefulness, automated, reliable in information and continuously improving.

Evaluating the conformance of Business Process Maturity measures is about ensuring that the implemented system meets the needs of the organization.  Verification of conformance necessitates an effective appraisal technique to gather multiple forms of evidence to evaluate the performance of the practices as defined in each stage of Process Maturity.